Frequently Asked Questions
How much do you charge for Postage?
We charge a flat rate of postage, as follows:
NSW - $10
The rest of Australia - $15
Postage is free for orders over $125
There is no minimum or maximum order, so no hidden surprises on checkout!
How long will it take for my order to be dispatched?
All orders are processed and dispatched within 3 working days of your order. We aim to get your order out to you as soon as possible but during peak periods we may get a little busy. The courier you have been assigned to will email you with the estimated delivery date, along side a tracking number.
What couriers do you use?
We use Australia Post, Couriers Please, TNT, Fastway and DHL. We will aim to get your package to you in the quickest possible way using one of these trusted methods.
Authority to Leave
Due to Covid-19 contactless delivery initiatives through various couriers, the majority of the time your package will be left in a safe drop place, if you are unable to sign for the goods.
If you have any problems tracking your goods please contact email@example.com
What happens if I do not receive my goods?
Once you place your order you will receive an email with a tracking number. You will be able to track your package online with whatever carrier you have been allocated on check out. If you are unable to track your goods or a length of time has passed, please contact firstname.lastname@example.org
What happens if my item(s) are damaged in the mail?
If the products within your package is damaged please contact us at email@example.com and we will arrange a replacement to be sent out to you.
Will you be getting more products?
In short, this is a big fat 'yes'! We are constantly looking for new products and speaking to our trusted suppliers on a regular basis. If there is something in particular you would like to see, then please email firstname.lastname@example.org and we will do our very best to make it happen!
How often do you receive new stock?
We are aiming to restock every 6-8 weeks depending on shipping times. Keep your eye on our social media pages for announcements and sign up to our newsletter.