How much do you charge for Postage?
We charge a flat rate of postage, as follows:
NSW - $10
The rest of Australia - $15
Postage is free for orders over $125
There is no minimum or maximum order, so no hidden surprises on checkout!
How long will it take for my order to be dispatched?
All orders are processed and dispatched the same day if ordered before 8am AEST otherwise they will be dispatched the next working day.
What couriers do you use?
We use Australia Post for all of our deliveries.
What happens if I do not receive my goods?
Once you place your order you will receive an email with an Australia Post tracking number. You will be able to track your package, If you are unable to track your goods or a length of time has passed, please contact hello@homebirdaustralia.com
What happens if my item(s) are damaged in the mail?
If the products within your package is damaged please contact us at hello@homebirdaustralia.com and we will arrange a replacement or a refund to be sent out to you.
Will you be getting more products?
In short, this is a big fat 'yes'! We are constantly looking for new products and speaking to our trusted suppliers on a regular basis. If there is something in particular you would like to see, then please email hello@homebirdaustralia.com and we will do our very best to make it happen!
How often do you receive new stock?
We are aiming to restock every 6-8 weeks depending on shipping times. Keep your eye on our social media pages for announcements and sign up to our newsletter.
